Reading Reflection #3 chapters 9– 12 of the book Groundswell by Charlene Li and Josh Bernoff. THE GROUNDSWELL INSIDE YOUR COMPANY Hello all, today I am going to talk about a topic from the Groundswell book . How all of you already read is about the groundswell inside your company. In this blog, we have referred several times to the groundswell which it is taking advantage of the social media, and as the incursion into them allow us to have a different vision of business management and the benefit that we can get from it, since it is a world that keeps changing. Now is time to talk about the groundswell inside of the companies. Groundswell literally means " swirl ". Metaphorically, it represents the wave of interaction, between people and people with companies. Social democratization that has universalized the use of the Internet, and it is threatening to take many companies ahead that are not aware of this change. In the way they listen, talk, energi